How Traintripdesk handles your information.

Who Traintripdesk is

Traintripdesk is a third-party travel assistance service at Traintripdesk.net. Traintripdesk helps you compare and explore routes and prices.

Traintripdesk is not a train company. Traintripdesk is not affiliated with any train company. Traintripdesk does not operate trains, stations, or tracks. If you decide to travel, the train company runs the trip and issues the ticket. That company has its own privacy policy.

This policy applies to Traintripdesk.net, to calls to +1 (855) 778-7777, and to email sent to Support@traintripdesk.net.

Information we collect

We collect only what we need to answer a travel request.

• Contact details. Your name, phone number, and email address.
• Trip details. Departure city or station, arrival city or station, travel dates, and the number of passengers. You may also tell us the cabin you want to compare, such as a seat or a private room.
• Messages. Anything you say on a call or write in an email or the message form.
• Website data. Like most websites, the host may record a technical log, such as browser type, device type, and IP address, to keep the site working and secure.

Traintripdesk does not ask for a payment card number on this website. If a ticket is purchased, payment is handled by the train company, or as explained to you on the call or by email.

The fare form on the homepage sends your request through Google Forms. Google receives that submission under Google’s own terms and privacy policy. The message form opens an email on your device to Support@traintripdesk.net. It is not stored by Traintripdesk until you send that email.

How we use it

Traintripdesk uses your information to:

• Reply to your request and compare routes and prices with you.
• Call or email you about the cities, dates, and cabin you asked about.
• Keep a record of the request so we can continue the same conversation.
• Protect the website and respond to a legal request if the law requires it.

Traintripdesk does not sell your personal information. Traintripdesk does not use your details to build a public traveler profile.

When we share it

Traintripdesk shares personal information only in these cases:

• To complete a request you asked for. If you want Traintripdesk to move ahead with a trip, we may share the needed trip and contact details with the train company that would provide that service. We do that so the company can confirm availability and, if you agree, issue a ticket.
• Service providers. Email, website hosting, and Google Forms process information so we can receive and answer requests. They may use it only to provide that service.
• Legal reasons. We may share information if the law, a court, or a government authority requires it, or to protect Traintripdesk, our callers, or the public from fraud or harm.

A train company that receives information for a booking is a separate business. Its use of your information is covered by its own policy, not this one.

Cookies and the website

Traintripdesk.net may use cookies and similar tools that are needed to run the pages, remember a basic preference, or understand whether the site is working. WordPress and the page builder may set their own cookies.

The site loads fonts from Google Fonts. Your browser contacts Google to download those font files. You can control cookies in your browser settings. Blocking some cookies may change how the site works.

How long we keep it

Traintripdesk keeps contact and trip details for as long as needed to handle your request, answer a follow-up, and meet bookkeeping or legal duties. When the information is no longer needed, we delete it or remove the details that identify you.

Call notes and emails are kept with the request they belong to. Google may keep a copy of a form submission under Google’s own retention rules.

Your choices

You may ask Traintripdesk to:

• Tell you what contact and trip details we hold about you.
• Correct a name, phone number, email address, or trip detail.
• Delete your request if we do not need to keep it for a legal reason.
• Stop calling or emailing you about a trip.

Email Support@traintripdesk.net or call +1 (855) 778-7777 and say that your message is about privacy. We may ask you to confirm that you are the person the request is about.

Traintripdesk does not knowingly collect information from children under 13. If you believe a child sent us a request, contact us and we will delete it.

Changes to this policy

Traintripdesk may update this policy when the site or the way we handle requests changes. The date at the top of this page will change when we do. The new policy applies from that date.